Patient Support Email

Written by Erin Moore

Date

{Program name}

{Program address}

Dear {First name},

We are writing to you today to welcome you, and to let you know that you are not alone. We understand that you may be experiencing a whole host of emotions right now, many of which may be difficult or overwhelming. Rest assured that this is completely normal. A diagnosis often brings with it strong feelings, such as sadness, anxiety, fear, confusion, and anger.

Everyone at {Program name} is here to support and guide you and your loved ones through your decision-making, treatment, and healing processes. We are available 7 days a week, 24 hours a day, at (XXX) XXX-XXXX.

Today we would also like to offer you a few tools for coping with difficult emotions. We hope they are helpful. Please take what resonates, and leave the rest.

1. Write it out. Journaling can be extremely powerful and therapeutic because it lets you get your thoughts and emotions out of your head and onto paper. You can often see things more clearly or gain a new perspective. Studies show that it can decrease anxiety, tension, and worry as well.
2. Take a walk or move your body. Emotions can get stuck or pent-up in the body, and exercise or even walking at a slow pace can help release them. Movement also triggers endorphins, which boost your mood and energy levels.
3. Share with a trusted friend or loved one. Confiding in others can ease your burden and remind you that you are supported and loved in your journey. You might also consider speaking with a mental health professional.
4. Look into joining a support group. Continuing on the point above, camaraderie with others who understand what you’re going through can be invaluable and healing.
5. Honor your experience. Every emotion you feel is valid. Let yourself feel everything you need to feel. Creative activities like painting may help you express your feelings as well.

Until next time, we wish you well.

Sincerely,

{Signature}

Your Partner in Health